Web1on1's services are a perfect match for those of WEBSOLVE. Whereas WEBSOLVE deals with automated digital customer contact, Web1on1 is an expert when it comes to digital conversations with customers and prospects. Via the Automotive Conversations Platform, Web1on1 offers a uniform solution for this type of customer contact. WEBSOLVE makes the data available that is necessary to be able to carry out the conversations properly in terms of content.
Web1on1 uses the WEBSOLVE API for this connection. When a customer contacts the dealer, the available data is forwarded to the API and the relevant customer data is retrieved. This data is displayed in Web1on1 so that every employee immediately knows which customer they are talking to.
WEBSOLVE uses the Web1on1 API to send digital messages to which the customer can reply. In this way, the follow-up of those messages is ensured. Follow-up can also be automated with Web1on1's smart bot technology.
WEBSOLVE