SaySimple connects different social messaging channels to offer customers a seamless, intelligent, conversational and hyper-personalized experience. To be able to help customers properly, it is important to always have up-to-date customer data. WEBSOLVE makes this available to SaySimple. In addition, it is possible to send automatic messages from WEBSOLVE via WhatsApp. Responses to those messages automatically arrive in the SaySimple messaging dashboard.
SaySimple uses the WEBSOLVE API for this link. When a customer contacts us, the available data is forwarded to the API and the relevant customer data is looked up based on that data.
This data is displayed in SaySimple so that every employee immediately knows which customer they are having a conversation with. WEBSOLVE uses the SaySimple API to send digital messages to which the customer can reply. In this way, the follow-up of those messages is ensured.
WEBSOLVE