Connection characteristics

KPN uses the WEBSOLVE API for this link. When a customer calls, the phone number is forwarded to the API and the relevant customer data is retrieved. This information is displayed in the KPN ONE interface so that every employee immediately knows which customer they are talking to.


  • Linking telephony with the DMS / CRM system
  • All relevant information immediately on the screen
  • Customer, vehicle and also work order data
  • Easy to connect

Customer data

Basic customer data.

Car Details

Immediately see which car(s) the customer drives.

Work Order Data

Immediate insight into the status in the workshop.

Very reliable

Always available, 24 hours a day.