The challenge: too many messages, not enough clarity

Service Forecast dashboard BMW and MINI dealers across the Netherlands face a fragmented aftersales experience. Service communications are siloed: one message for tyres, another for roadside assistance, another for Teleservice… leaving customers overwhelmed and workshop teams reactive. Without a clear, unified view of each vehicle's needs, service becomes inconsistent, planning inefficient, and customer trust harder to maintain.

Drivers are left guessing. Dealers miss out. And service partners work in the dark.

The solution: a single source of truth for every vehicle

The Dutch BMW and MINI network realize that delivering true aftersales value requires more than just automation: it requires integration. By combining data from tyres, contracts, and connected vehicles, they aim to give every customer a personalized, complete service forecast, and every dealer the tools to act on it.

From scattered signals to smart forecasts

With the Service Forecast add-on, the network brings together:

  • Tyre data via Tyre Track
  • Maintenance and contract coverage
  • Alarm certificate and roadside assistance status
  • Live mileage and Teleservice triggers via Live Service

All of this is merged into a real-time forecast that powers smarter, personalized Pitstop messaging, and fuels a more proactive aftersales workflow. Better still, the forecast is made available via the WEBSOLVE API, so external systems (like workshop planners) can align with the same data, keeping everyone on the same page.

Results: more bookings, fewer surprises, happier customers

With the new Service Forecast in place, the network sees immediate benefits:

  • Consolidated customer communication: Every message now includes a single, complete overview. No more guessing what else needs to be done.
  • Optimized workshop visits: Fewer missed service items, fewer duplicate appointments, and fewer complaints due to expired contracts or forgotten follow-ups.
  • Efficient workshop capacity: Workshops fill more efficiently, with fewer missed opportunities and late cancellations.
  • Better coordination: External vendors and systems use the same forecast data via API, improving coordination.
  • Consistent communication: Communication across rooftops becomes more consistent and brand-aligned.

Want to offer service that feels effortless, and drives results?

Let's talk about how forecast-powered planning can transform your aftersales experience.

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