What does Service Forecast do?
Service Forecast consolidates all aftersales triggers — from scheduled maintenance, tyre changes, and connected car data to recall information — into a single, unified view.
It also includes visibility into key contract information such as service plans, warranty coverage, and roadside assistance — offering a complete picture of each vehicle’s upcoming service context. This data can be used within Pitstop for smarter messaging or shared with third-party systems like workshop planners, dealer portals, or OEM dashboards.
It transforms fragmented service signals into clear, actionable insights for every stakeholder.
Why it matters?
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🧩 Eliminate service blind spots
Dealers gain a complete view of all upcoming service needs — including tyres, recalls, and connected data — enabling timely, targeted outreach across all vehicle types. -
📄 Surface contract coverage for better customer service
NSCs and OEMs can include visibility into service contracts, warranties, or roadside assistance — ensuring customers and dealers know exactly what’s covered. -
📅 Streamline workshop scheduling
With integrated forecast data, workshops can plan capacity more efficiently — improving service throughput and customer satisfaction.
How it works
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Seamless integration
Service Forecast is fully embedded within Pitstop and enhances the LoyaltyMax suite’s ability to drive intelligent aftersales communication.
- Pitstop: Forecast data serves as a new category of trigger for highly relevant, context-aware messaging.
- LoyaltyMax Package: Use Service Forecast alongside Recall Alert, Live Service, and Tyre Track to orchestrate all aftersales activity from one place.
It also supports external integration with workshop planning systems and dealer or OEM portals via API.
Frequently Asked Questions
→ Service Forecast aggregates data from scheduled maintenance plans, tyre systems, recall feeds, connected car data, and even service, warranty, or roadside assistance contracts. This gives each vehicle a complete aftersales profile to support smarter communication and planning.
→ Yes. Forecast data can be exposed via API or exported to third-party applications.
→ Yes. Each vehicle has its own timeline based on its service history, status, and connected data signals.
→ It’s updated continuously as new data is received or events are completed — ensuring accuracy in real-time.
→ Absolutely. All data is processed in line with ISO 27001/27701 standards and full GDPR compliance.
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