live-service

What does Live Service do?

Live Service connects directly to OEM platforms that collect real-time data from connected vehicles.

It monitors mileage, service indicators, and maintenance status across your customer base. When a vehicle requires attention, it triggers personalized, multi-channel outreach through Pitstop — ensuring the customer is reminded at the optimal moment to book service.

It’s proactive, fully automated, and gives your workshop a steady pipeline of well-timed appointments.

Why it matters?

  • 🚘 Maximize workshop efficiency
    Dealers can fill service bays more consistently by engaging customers before they experience issues.
  • 🔁 Increase repeat visits through relevance
    NSCs can deliver higher-quality aftersales communication based on actual vehicle usage, not guesswork.
  • 📡 Activate OEM data for better service timing
    OEMs can leverage their own connected vehicle data to power real-time, customer-facing communication — closing the loop between vehicle insights, dealers, and drivers.

How it works

📡 Connect to OEM maintenance data

Live Service integrates with your OEM’s connected car platform and syncs updates in real time.

🔍 Track vehicle maintenance signals

It monitors mileage, condition-based triggers, and upcoming service indicators for each vehicle.

⚙️ Define communication rules in Pitstop

Set specific logic (e.g. mileage thresholds, overdue alerts) for when and how to notify the customer.

✉️ Send automated service invitations

Customers receive timely, personalized messages through email, SMS, WhatsApp, or hardcopy — complete with booking links.

📆 Feed back into planning tools

Optionally sync alerts with workshop planners or dashboards to streamline service scheduling.

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BMW
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Ferrari
Bentley
Lamborghini
pon
Emil Frey

Seamless integration

Live Service is a native extension of Pitstop and fully supported within the LoyaltyMax suite.

  • Pitstop: Use connected data as triggers in your existing service and loyalty workflows.
  • LoyaltyMax Package: Combine Live Service with Tyre Track, Service Forecast, and Recall Alert for a holistic aftersales strategy.

Ideal for OEMs and NSCs deploying connected car strategies, and for dealers ready to shift from reactive to predictive service marketing.

Frequently Asked Questions

→ Live Service is designed to work with any OEM platform that provides connected vehicle data. Our integration framework ensures we can connect to your specific system — just let us know your setup, and we’ll handle the rest.

→ Yes. Live Service includes a dashboard for each dealer, showing connected vehicles, upcoming service needs, and outreach performance.

→ We use live mileage, maintenance indicators, service alerts, and other OEM-specific telemetry.

→ Most integrations provide daily or event-based updates. The system acts immediately once a relevant condition is detected.

→ Yes. All data is handled securely, anonymized where required, and used in line with GDPR and ISO 27001/27701 standards.

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