What does Contact IQ do?
Contact IQ enables your call center or third-party service partner to instantly identify who’s calling and retrieve relevant customer and vehicle information — just from the phone number.
It connects directly to your DMS/CRM and surfaces data like vehicle model, service history, open campaigns, and contract status in real time.
This equips your team to deliver faster, more personalized support without switching systems or asking the customer to repeat themselves.
Why it matters?
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📞 Deliver faster, smarter phone support
Dealers can greet callers with full context — reducing call times and increasing customer satisfaction. -
🔗 Extend DMS/CRM visibility to third parties
NSCs can safely provide partners (e.g. BPOs or call centers) with the data they need — without full system access. -
🧠 Turn every inbound call into an opportunity
OEMs can ensure every interaction — even via phone — is informed by vehicle history and active offers, increasing upsell potential.
How it works
Trusted by
performance-driven
sales teams worldwide
Seamless integration
Contact IQ is a powerful add-on to LoyaltyMax, complementing your automated campaigns and customer lifecycle management tools.
- LoyaltyMax Package: Combine Contact IQ with Pitstop and Reach for seamless phone + digital communication alignment.
- Also complements: Radar — enabling reps to spot purchase signals during inbound calls.
Perfect for OEMs and NSCs managing outsourced support or large dealer groups with centralized customer service operations.
Frequently Asked Questions
→ We return the customer’s name, vehicle model, service history, open campaigns, loyalty or warranty contracts, and any active aftersales alerts.
→ Yes. Contact IQ is built for secure external access and can limit visibility to relevant data only.
→ Not at all. We offer plug-and-play API integration with most any platform we connect to for LoyaltyMax.
→ Yes — if your support platform supports it. Contact IQ can be configured to send updates such as call notes or status changes back to your CRM or DMS, enabling a closed-loop customer interaction flow.
→ Absolutely. Contact IQ is GDPR-compliant and built on ISO 27001/27701-certified infrastructure — with full audit logging and access controls.
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