The connection to Bconnect

With Bconnect's AI-powered omnichannel platform, you can effortlessly consolidate all channels into a single inbox. You can answer all questions, drive online sales, schedule appointments, and create quotes. Whether companies use the Bconnect platform themselves or outsource customer contact to Bconnect operators, the integration with the WEBSOLVE API ensures that relevant customer information is always at hand.

Connection characteristics

Bconnect uses the WEBSOLVE API for this integration. When a conversation takes place with a visitor whose phone number or email address is known, the relevant customer data is automatically retrieved. This information is presented clearly in Bconnect's omnichannel platform, giving the agent handling the conversation direct access to all necessary information.

REQUEST A DEMO

Added value:

All relevant customer information during the conversation
Customer, vehicle, and work order information
Easy to integrate
Chat integration with DMS / CRM system